1 These terms
1.1 What these terms cover. These are the terms and conditions on which we supply services to you. The services we provide are Hospital Placements, including online platform services, accommodation, transfers and translating documents. In addition, our work stems into Hospitals and Medical institutions, where we have inputted tailored expert-training courses designed by UK Health Professionals.
1.2 Why you should read them. Please read these terms carefully before you submit your request to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there are a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2 Information about us and how to contact us
2.1 Who we are. We are AMB Corporation Limited, is a company registered in England and Wales. Our company registration number is 08070247 and our registered office is at 62 Camden Road, Camden Town, London, NW1 9DR, United Kingdom.
2.2 Our Trading name is International Medical Collaboration also known as IMC.
2.3 How to contact us. You can contact us by contacting our customer service team by telephone, email or post at the following details:
Address: 27, OLD GLOCDUCESTER LONDON, WC1N 1AX
Telephone: +44 203 488 4474
2.4 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.5 Writing includes emails. When we use the words writing or written in these terms, this includes emails.
- OUR CONTRACT WITH YOU
3.1 How we will accept your request . You can make your application via our online application form at our website www.internationalmedicalcollaboration.com. When you submit an application request you make a binding offer to enter into a contract. Our acceptance of your request will take place when you receive a submission confirmation from IMC, at which point a contract will come into existence between you and us.
3.2 We do not accept application via WhatsApp, Skype, Facebook or other social media platforms.
3.3 Any vouchers or other promotions must be presented to us at the time of applying. Vouchers or promotions cannot be used once the booking confirmation has been issued by us or once these have already been redeemed.
3.4 We accept request from clients worldwide.
4 Our Services
4.1 The services offered by us are based on service descriptions of the placements on our website or in the IMC flyers, brochures or other IMC documents as well as supplementary information about the placement location.
4.2 Unless expressly agreed otherwise, brochures or online information by third-party service providers and in particular, local partner organisations, as well as destination and accommodation brochures that have not been issued by IMC, are not binding concerning the performance of services by IMC.
4.3 Travel intermediaries (e.g. travel agencies) and service providers such as local partner organisations, hotels and other accommodation providers as well as transport companies are not entitled to conclude agreements with customers, to provide binding information or make representations which change the context of this contract.
5 Price and payment
5.1 The price of the services. The price of the service will be indicated when you submit your application. Depending on how long and where the placement will take place the processing fee is calculated.
5.2 How you must pay.
5.2.1 Where payments for the services are made by online payment service or bank transfer, payment is only deemed to have been paid following these terms and conditions when it has been credited to the account specified by IMC.
5.3 What to do if you think an invoice is wrong. Your invoice sets out the payment due for the services. If you think an invoice is wrong please contact us promptly to let us know, and within 72 hours where possible.
6 Your rights to make changes
6.1 Once you have received our application submission confirmation, you may only make changes to the application with our consent. If you wish to make a change to the service you have requested e.g. Placement type, accommodation or other changes, please contact IMC support team. We will let you know if the change is possible. If the change is possible, we will let you know about any changes to the price of the services, the timing of the services or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If IMC agrees to make changes to your application request an admin fee may apply.
6.2 If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 10- Your rights to end the contract).
7 Our rights to make changes
7.1 Minor changes to the services. Following your receipt of the Application confirmation, we may make minor changes to the services where such changes are insignificant and made in good faith and do not affect the overall content of the services or your use of the services. These changes include:
7.1.1 Increase in the price of the services of less than 10% up due to any increases in:
(a) Transport costs
(b) Charges for certain services
(c) Exchange rate fluctuations
(d) Official price increases
(e) Introduction of increase in public charges
7.2 More significant changes to the services and these terms.
If the placement provider decided to change the start date or duration of the placement and these changes are not convenient for you, IMC it is not hold responsible of these changes, however, IMC will assist you to find an alternative placement with no extra costs as long as the next placement start date is within 18 months from the initial placement date.
7.3 We may make the following changes to the services:
7.3.1 Change of placement providers;
7.3.2 Accommodation details are changed or cancelled;
7.3.3 Change of transfer providers;
7.4 Processing placement applications may take between 2 to 4 weeks. All application must be submitted 3 to 12 weeks prior to start date of the placement.
8 Your obligations
8.1 It is your responsibility to comply with any requirements imposed by the country in which the placement is based in terms of entry/visa or health entry requirements and to obtain the necessary documents and clearance for your placement.
8.2 You are required to provide true and accurate information regarding your placement request, including your first name and surname. We may terminate this contract (see clause 14.1) and inform all third parties if you provide false information.
8.3 Where you purchase any services, it is your responsibility to ensure that any placement or other services are suitable for you.
8.4 If you have made payment through bank transfer, you are required to email us a proof of payments in accordance with clause 5 at the start of the services.
Should you be unable to present such proof, you placement request will be paused until a confirmation of payment is made.
9 Providing services
9.1 When we will provide the services. We will begin the services once we receive the application payment to our bank account.
9.2 We are not responsible for delays outside our control. If your placement is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to find you an alternative placement or to end the contract and receive a refund for any services you have paid for but have not received, admin charges may apply .
9.3 What will happen if you do not provide the required information to us? If you fail to provide the required documents requested by us or other parties to complete the process of your placement, we will cancel your request and no refund will giving.
9.4 Reasons we may suspend the supply of services to you. We may have to suspend the supply of a service to:
9.4.1 update the service to reflect changes in relevant laws and regulatory requirements;
9.4.2 make changes to the service as requested by you or notified by us to you (see clause 6 and 7).
9.5 Your rights if we suspend the supply of services. We will contact you in advance to tell you we will be suspending supply of the service unless the problem is urgent or an emergency. If we have to suspend the service for more than 14 working days we will adjust the price so that you do not pay for services while they are suspended. You may contact us to end the contract for a service if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 14 working days and we will refund any sums you have paid in advance for the service in respect of the period after you end the contract.
9.6 Additional charges may apply from the placement providers or for courses you apply for.
10 Your rights to end the contract
10.1 You can always end your contract with us. Your rights when you end the contract will depend on where we are with the placement you have selected and the services you have requested, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
10.1.1 If what you have requested is misdescribed you may have a legal right to end the contract (or to get the service re-performed or to get some or all of your money back), see clause 14;
10.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 10.2;
10.1.3 If you have just changed your mind about the service, see clauses 10.3-10.7 You may be able to get a refund if you are within the cooling-off period, except for any accommodation fees paid or fees for pre-booked activities or excursions (14 days after the booking), but if you are outside the cooling-off period this may be subject to deductions;
10.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 10.2.1-10.2.5 below the contract will end immediately and we will refund any services which have not been provided, admin fee may apply. The reasons are:
10.2.1 all placement request have not been successful and you don’t wish to have a credit for the following 18 months ;
10.2.2 there is a risk that supply of the services may be significantly delayed because of events outside our control;
10.2.3 we have suspended supply of the services, or notify you we are going to suspend them, in each case for a period of more than 14 working days; or
10.2.4 you have a legal right to end the contract because of something we have done wrong.
10.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most services purchased online, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. You can change your mind 14 days after you purchase the services by informing us and all payments already made to us will be refunded to you, except for accommodation fees or processing fees .
10.4 Where you provide us with written notification that you have changed your mind between 14 days after you have purchased the services. and at least 14 days before the start of the Language Course, and this is not during the cooling-off period, all payments already made to us for the placement shall be refunded to you, except for
10.4.1 the Administration Fee;
10.4.2 an accommodation placement fee
10.5 The respective general terms and conditions of third-party providers apply to accommodation, hotels and apartment.
10.6 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of services, once IMC initiate the process of your application the placement required, even if the cancellation period is still running.
11 No-show or withdrawal from the services or failure to attend the placement.
11.1 If you fail to attend or use any of the services i.e. placement , accommodation, transport etc, you will be required to pay the full price for the services you have booked.
12 The general terms and conditions of third-party providers apply to, hotels and apartments.
13 How to end the contract with us (including if you have changed your mind)
13.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
13.1.1 Email. Email us at email@example.com
Please provide your name, home address, details of the order and, where available, your phone number and email address.
13.2 How we will refund you. We will refund you any refund you are due under this contract by the method you used for payment. However, we may make deductions as described in clauses 10, 11 or 12. Please note, if you paid through an agent, you will be refunded through your agent.
13.3 When we will refund you. Any refunds you are due under clauses 10, 11 or 12 will be made within 4 weeks of receipt of your notification of cancellation.
14 Our rights to end the contract
14.1 We may end the contract if you break it. We may end the contract for services at any time by writing to you if:
14.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, information requested by placement providers, language level, visa status confirmation, health information (illness, allergies or other health conditions etc.)
14.1.3 you provide us with false or misleading information in your request regarding you.
15 If there is a problem with the service
15.1 How to tell us about problems. If you have any questions or complaints about the service, please contact us directly with the details below::
Address: 27, OLD GLOCDUCESTER LONDON, WC1N 1AX
Telephone: +44 203 488 4474
15.2 Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the service. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is services the Consumer Rights Act 2015 says:
- a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
- b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
- c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
15.3 IMC work as a service provider to other parties such as placement accommodation etc, once the other parties confirm acceptance of your request we don’t get involved in any dispute or disagreement of service where it need to be dealt with with the other parties involved.
15.4 We are not liable for business losses. We only supply services for domestic and private use.
17 How we may use your personal information
18.1 It is your responsibility to ensure you have appropriate international travel and health insurance in place during the provision of the services.
19 Other important terms
19.1 Insolvency insurance. We have taken out insolvency insurance with sufficient cover for the services provided under this contract.
19.2 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you in writing to let you know if we plan to do this.
19.3 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
19.4 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
19.5 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
19.6 Even if we delay in enforcing this contract, we can still enforce it later If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
20.1 Where you take proceedings against us relating to any dispute or claim arising out of or in connection with this contract or its subject matter or formation:
20.1.1 You may either bring the proceedings in the courts of England and Wales, where IMC is domiciled
20.2 Where IMC takes proceedings against you relating to any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation:
20.2.1 The proceedings against you must be taken in the courts of the country in which IMC are domiciled.
20.3 If you are domiciled outside the United Kingdom, you agree that these terms are governed by English law and you can bring legal proceedings or legal proceedings can be brought against you in connection with this contract in the English courts.